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Zendesk Support empowered Zoosk’s agents and doubled their efficiency

Zoosk desired a rich and practical assistance desk pc computer software that would be implemented effortlessly. Zendesk help provided the perfect blend of energy and ease.

Wide range of Agents

Divisions making use of Zendesk

Zoosk may be the globes biggest social community that is dating having registered 50 million singles from 60 nations since its founding in 2007.

Users can access Zoosk’s online dating experience through the company’s internet site, social networking applications, mobile solutions, and desktop application that is downloadable. The solution will come in significantly more than 20 languages.

Zoosk makes online dating sites fun and simple, together with company desires its help experience to end up being the way that is same. When users have actually questions regarding payment, subscriptions, or internet site features, the organization is designed to react as fast as possible with friendly, accurate help. But until recently, Zoosk utilized source that is open and e-mail solutions that offered just a small fraction associated with the functionality the quickly growing business needed.

“We were a startup that is typical making use of hacked-together free tools to guide our customers,” stated Eric Hallquist, Senior Director of User Operations. “As we grew in elegance and complexity, we required greater understanding of client needs to ensure that we could better focus on our help activities.”

Zoosk desired an on-line help solution that would offer rich functionality, yet could possibly be implemented easily and quickly. Zendesk help supplied the blend that is perfect of and ease of use.

“Our Zendesk help execution ended up being the simplest implementation I’ve encountered during my career,” Hallquist stated. “But this is simply not a generic solution. We had been able to utilize the tool’s CSS widgets to create our assistance web page and seats appear and feel like part of Zoosk.”

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